ORDER PROCESS
Upon receipt of your order, we will send you a worksheet with a visual-mock for careful review and approval. Production only begins after written approval via email or WhatsApp.
SHIPPING & DELIVERY
All orders are sent via DPD and are trackable via the DPD website.
Delivery dates are accurate from date of artwork approval.
Please be aware that delays may occur due to unavailability of items/sizes/colours or during busy periods.
Ensure a valid delivery address is provided, as responsibility cannot be accepted for any courier or delivery service failures. Additional shipping charges will apply for undeliverable packages due to address issues, to be paid by the purchaser.
ARTWORK
Color discrepancies may occur due to the printing process, for which Ribble Apparel is not responsible. We will notify you if your artwork is not 'print ready' and additional fees may be charged for editing or reproducing artwork.
If you choose to use the original artwork we consider not 'print ready', we cannot guarantee the quality of the prints resulting from subpar artwork files.
Unless otherwise requested, you agree to our use of the printed artwork for purposes of promotion, case studies, blogs and/or social media marketing etc.
COPYRIGHT & TRADEMARKS
When placing an order with Ribble Apparel the customer assumes sole responsibility for the copyright and reproduction of images. It is necessary to be the owner/have permission to reproduce artwork files, and we disclaim any liability for copyright infringements when artwork is provided.
RETURNS
Any issue with an order should be reported within 24 hours of delivery - failure to do so will imply acceptance of the order.
All orders are custom-made so we cannot offer a return or refund unless;
- a) the product does not match the order, or
b) the product is faulty
If the items delivered do not correspond with your order, kindly inform us of the issue, and we will facilitate the return process.
If the goods have a problem relating to the quality of the product such as a misprint, then a photograph as well as description of the problem should also be e-mailed.
If the problem relates to a production issue then a reprint/re-run of the goods may be offered to rectify the quality issue.
Each product is tailored to your specifications, so if already produced, we reserve the right to offer a re-print/re-run to address any issues.
Every order requires all goods to be returned for inspection. A comprehensive assessment follows to determine the validity of the return.
© 2025 Ribble Apparel