FAQs
A few things worth knowing
Practical answers about printing, embroidery and custom bundles, from preparing your artwork to placing an order and receiving your garments.
Choosing your garments
DTF offers options across cotton, polyester and blended fabrics, from T-shirts and sweatshirts to suitable softshells, outdoor jackets and sportswear. Coatings, water-repellent finishes, stretch and heat sensitivity can affect suitability; fabric composition alone doesn’t determine whether a garment can be printed.
Preparing your artwork
Supply .eps /.ai or vector graphics where available, or a high-resolution transparent PNG at the intended print size. Convert fonts to outlines in vector artwork and avoid screenshots or enlarged low-resolution images.
Artwork is reproduced using CMYK inks, so some bright screen colours fall outside the printable range.
Our services
A. Choose a bundle if garments, quantities and decoration match what you need. Bundles are ready-priced with decoration and delivery included, and you can select the available options and upload your artwork online.
For different garments, quantities, placements or specialist requirements, request a custom quote.
A. Direct-to-film (DTF) is our go-to method for detailed designs and full-colour artwork across a wide range of garments and fabrics.
DTG is available for specific projects on white, 100% cotton T-shirts, hoodies, sweatshirts and tote bags. Screen printing is offered on selected garments for orders of 100+ units, typically for single or two-colour designs.
A. We can print on to a wide variety of garments and apparel, including but not limited to:
- T-Shirts
- Hoodies / Sweats
- Pants / Tracksuits
- Totes / Shoppers
- Activewear
- Performance Clothing
- Workwear
We can also print on sleeves, subject to the garment and available print area.
Suitability depends on the fabric, construction and print placement. We’ll confirm what’s possible for your chosen product.
A. Embroidery is particularly suited to fleece, unstructured caps, knitted beanies, workwear, sweatshirts and aprons.
We focus on smaller logos, with suitability depending on the fabric, construction and placement. For designs needing a smooth finish or crisp fine detail, we’ll usually recommend printing.
A. Yes. Tell us what the clothing is for, your preferred fit and your budget. We’ll help identify suitable garments for your design, whether you’re planning branded workwear, team clothing or merchandise.
A. Yes. Our website shows a carefully selected range we recommend for comfort, quality and durability. We also have access to thousands of garments and styles to suit different projects and budgets. Send the brand, product reference or style you’re looking for and we’ll check availability and suitability.
A. Yes. You can order an undecorated sample to check sizing and fit, or a decorated sample to review the finished result before placing a larger order.
Undecorated sizing samples are chargeable and aren’t offered on a sale-or-return basis. Decorated samples are quoted individually, including artwork setup and delivery. A decoration-fee credit may be available against a larger order of the same design, confirmed in your sample quote.
A. Yes. Screen printing, all-over printing and speciality finishes are available by enquiry on selected products, rather than across the full garment range. Send your design, quantities and the finish you’re looking for so we can confirm suitable options and quote for the product and print together.
Artwork
A. No. Send the artwork you have and we’ll review it, explain any preparation required and confirm associated costs before proceeding.
A. Vector files such as AI, EPS or vector PDF are preferred for logos and graphics. For photographic or textured artwork, send a PNG with a transparent background at 300dpi at the final print size. If you’re unsure, send your best-quality file and we’ll check it.
A. Vector files are preferred, but we can also review JPG, PNG or PDF files at 150dpi or higher at the intended embroidery size. We’ll assess your artwork before preparing it for stitching.
A. Digitising converts your artwork into a stitch file our embroidery machines can read. It defines stitch direction, density and sequence, with the design adapted to the garment and fabric. Any associated charges will be confirmed in your quote.
A. For printing, clarity depends on the quality of your artwork, print size and garment.
For embroidery, bold, clean designs stitch best, especially on knitwear. Around 10mm or larger is a useful guide for text and small design elements. We’ll check your artwork at the intended size and suggest adjustments where needed.
A. Pantone matching isn’t available for smaller print runs, but can be offered on larger orders. Include your colour references and quantities in your brief so we can confirm availability.
For embroidery, we match your artwork as closely as possible using stock threads. Pantone matches are available for selected colours only. If you need a specific thread colour we don’t stock, it can be purchased for £25 plus VAT per colour.
A. For quoted projects, send your files through WhatsApp or email with your brief. If a file is too large to send directly, share a download link.
For custom bundles, use the artwork upload on the product page when building your bundle.
A. For quoted projects, we’ll send a digital proof showing your design and placement, alongside the order details and quote. We normally use WhatsApp, or email if you contacted us there.
You can check the colours, dimensions and placement and request adjustments before approving. Proof approval and payment are needed before your order enters the production queue.
Ordering & payment
A. For a custom quote, send your artwork or idea, preferred garments, quantities and sizes, decoration positions and any deadline. We’ll help finalise the details and prepare your quote.
For custom bundles, select your options, upload your artwork and order online through the product page.
A. Each project is quoted individually, based on garment choice, quantity, decoration size and number of positions. Embroidery pricing also considers stitch count. Larger quantities can reduce the cost per garment.
Your quote will include any additional artwork preparation, finishing or packing requirements.
A. Our standard minimum for quoted projects is 12 units. Smaller orders carry a decoration fee of £50 plus VAT, added to the unit cost.
Custom bundles have their own fixed quantities, shown on each product.
A. We don’t generally charge setup fees. If your project requires chargeable artwork preparation, digitising or additional setup, we’ll explain the costs in your quote before proceeding.
A. WhatsApp is our usual and preferred way to chat, share mock-ups and send quotes. If you contact us by email, we’ll continue there.
A. Your quote is valid for five working days from the date your digital proof is sent. After that, we’ll review and reconfirm pricing and availability before you proceed.
A. Quoted orders are paid by bank transfer before production. We’ll provide payment details with your quote. Once your digital proof is approved and payment received, your order can enter the production queue.
Custom bundles are paid for through the website checkout.
A. Contact us as soon as possible if you need to make a change. We’ll check what’s still possible based on the stage of your order. Changes may affect the price or dispatch timing.
Delivery
A. Quoted orders are normally dispatched within 5–10 working days after digital proof approval and receipt of payment. Bulk orders and specialist projects may take longer. We’ll confirm the estimated dispatch lead time alongside your proof before you approve.
For custom bundles, check the lead time shown on the product page. Delivery time is additional to the dispatch lead time.
A. Include your required date in your enquiry, especially for events or launches. We’ll confirm whether it’s achievable before you proceed. Let us know early so we can consider production and delivery time together.
A. Orders are packed and sent fully tracked via DPD or Royal Mail. We’ll send your tracking details when your order is dispatched.
A. Delivery is included in custom bundle prices within the delivery area stated on the product page.
For quoted projects, your quote will confirm delivery charges and any special delivery requirements.
A. For local orders, we can arrange to meet at a local collection point. Please contact us before placing your order to agree a suitable location and time.
A. Check the tracking link for the latest carrier update. If the parcel appears stalled or you need help, contact us with your order reference and we’ll look into it.
