SHIPPING
We look to complete and despatch all orders in 5-12 business days.
Please be aware that delays can arise if items/sizes/colours are unavailable/out of stock, and/or during particular busy periods.
If you need to guarantee an order quicker, we also offer;
Expedited Despatch (5-7 business days) - £50 + VAT
Priority Despatch (3-5 business days) - £95 + VAT
All orders are sent via tracked DPD and are normally delivered the next business day following despatch.
Orders can be tracked via the DPD website with consignment numbers provided once the order is released to the courier.
Please note - it is important you provide us with a valid delivery address as we do not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods.
Any undeliverable packages returned to our offices due to address issues will incur additional shipping charges, paid for by the purchaser.
Delivery dates provided are estimated unless specifically agreed as part of your quotation.
RETURNS
All orders are custom-made so we cannot offer a return or refund unless;
a) the product does not match the order, orb) the product is faulty
If the product(s) delivered does/do not match your order please contact us outlining the problem and we will arrange the return of the said goods.
Please remember to include your original invoice number and the name that your order was placed under.
If the goods have a problem relating to the quality of the product such as a misprint or a fault with the garment, then a photograph as well as description of the problem should also be e-mailed.
We cannot take action on an order until all of the goods are returned to us for inspection.
Following the return of the goods a thorough assessment will take place and we will then deem whether the return is valid or not.
If the problem relates to a production issue then a reprint/re-run of the goods may be offered to rectify the quality issue.
Every product is custom-made to your specifications, so if the order has already been produced, we retain the right to solely offer a re-print/re-run of the item(s), when seeking to rectify any problem with an order.
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform us within 24 hours will mean that your order is deemed to have been checked and accepted.