Delivery & FAQs
Find answers about ordering, delivery, returns and choosing the right uniform, plus how each purchase contributes to your child’s school.
Ordering & delivery
A. Place your order through our website. Choose your child’s school, select your items and sizes, then add them to your bag and complete payment at checkout. Check your selection, delivery address and contact details before ordering. You’ll receive an order confirmation by email.
A. Delivery options and charges depend on your address and are shown at checkout. Free local delivery is available within our delivery area; paid delivery options are available for other addresses.
A. If your address qualifies, free local delivery will appear at checkout. Any delivery-day and order cut-off information shown with that option applies to your order. Contact us before ordering if you’re unsure.
A. This may be possible for schools within our local area, by prior arrangement. Contact us on WhatsApp before ordering so we can confirm whether a drop-off or pick-up meeting is available.
A. Message us on WhatsApp with your order number if you need to change your items or delivery details, haven’t received confirmation, or your order hasn’t arrived. For changes, contact us as soon as possible so we can check what’s still possible. You can also message us about an out-of-stock item before ordering.
Returns & exchanges
A. For standard school uniform, including standard stocked school-logo and sale items, contact us within 14 days of receiving your order, then return it within 14 days of telling us. Items should be unworn, unwashed and in their original condition with tags attached.
A. Message us on WhatsApp with your order number, the item and the size you need. Exchanges depend on stock availability and the condition of the returned item. Where available, we can arrange a local doorstep swap.
A. Contact us before sending anything back so we can confirm the address and instructions. You can return by Royal Mail or tracked courier, or arrange a local drop-off in advance. You’re responsible for unwanted-item return costs unless otherwise required. Eligible refunds go to your original payment method, normally within 14 days of us receiving the item or evidence that you’ve sent it back.
A. Items with additions requested specifically for you, such as initials, cannot normally be returned or exchanged for a change of mind. This does not affect your rights if an item is faulty, misdescribed or supplied incorrectly.
A. Contact us with your order number and photos of the issue. We’ll look into it and arrange an appropriate solution. Where we’re responsible, we’ll cover the applicable return costs.
Sizing & care
A. Check the size information on each product page and use our Size Guide before ordering. Treat age labels as a starting point and compare the measurements where available. If you’re unsure, message us on WhatsApp for help.
A. Generally, yes. Sizing is broadly consistent across the range, although individual styles can fit slightly differently. Check each item’s size information if your child is between sizes or you’re unsure.
A. Allow some growing room, but avoid choosing a size that makes the garment uncomfortable or difficult to move in. Comparing the listed measurements with a similar item your child wears comfortably can help.
A. Follow the care label inside each garment. We recommend washing at 30°C and line drying wherever possible. Avoid tumble drying and high-temperature washes to help preserve the fabric, shape and finish.
A. To help your uniform last and keep its crest looking its best, avoid ironing directly over prints or embroidery and follow the garment’s care instructions.
About us & school support
A. Yes, we’re an approved supplier for the schools listed on our website. Choose your school to browse its uniform collection.
A. Orders are placed through our website, with delivery to your address. If you need help choosing an item or size, contact us on WhatsApp before ordering.
A. You can browse the available garments in your school’s collection. If you can’t find something you need, message us and we’ll let you know whether we can help.
A. We make a contribution to your school from every item sold in its collection. The amount varies by product and is built into the price.
A. Visit the School Support page linked from your school’s hub to see what our contributions are going towards and follow progress on the current project.
