Delivery & FAQs
Find answers about ordering, delivery, returns and choosing the right uniform, plus how each purchase contributes to your child’s school.
Ordering & delivery
A. For a custom quote, send your artwork or idea, preferred garments, quantities and sizes, decoration positions and any deadline. We’ll help finalise the details and prepare your quote.
For custom bundles, select your options, upload your artwork and order online through the product page.
A. Each project is quoted individually, based on garment choice, quantity, decoration size and number of positions. Embroidery pricing also considers stitch count. Larger quantities can reduce the cost per garment.
Your quote will include any additional artwork preparation, finishing or packing requirements.
A. Our standard minimum for quoted projects is 12 units. Smaller orders carry a decoration fee of £50 plus VAT, added to the unit cost.
Custom bundles have their own fixed quantities, shown on each product.
A. We don’t generally charge setup fees. If your project requires chargeable artwork preparation, digitising or additional setup, we’ll explain the costs in your quote before proceeding.
A. WhatsApp is our usual and preferred way to chat, share mock-ups and send quotes. If you contact us by email, we’ll continue there.
A. Your quote is valid for five working days from the date your digital proof is sent. After that, we’ll review and reconfirm pricing and availability before you proceed.
A. Quoted orders are paid by bank transfer before production. We’ll provide payment details with your quote. Once your digital proof is approved and payment received, your order can enter the production queue.
Custom bundles are paid for through the website checkout.
A. Contact us as soon as possible if you need to make a change. We’ll check what’s still possible based on the stage of your order. Changes may affect the price or dispatch timing.
Delivery
Free local delivery
We personally deliver within our local delivery area every Wednesday, normally between 9am and 7pm.
Order by Monday midday for the next available Wednesday delivery. Delivery options available to your address are shown at checkout.
Paid delivery – £4.99
We aim to dispatch within two business days using Royal Mail Tracked. Delivery time is additional to this dispatch period.
You'll receive tracking details once your order is dispatched.
Delivery updates
During busy periods or if a size or colour is temporarily unavailable, dispatch or local delivery may take longer. We'll contact you via WhatsApp if this affects your order.
Dispatch & safe places
You'll receive an email when your order is on its way. For personal local deliveries, use the link in that email to tell us where to leave your order if you won't be in. For Royal Mail orders, follow the tracking information provided.
Returns & Exchanges
Local delivery orders
Need a different size? Contact us via WhatsApp with your order number, the item and the size you need.
Exchanges depend on stock availability and the condition of the returned item. Where a local doorstep swap is available, we'll arrange it with you.
For an unwanted item, contact us to arrange its return. Local drop-offs must be agreed with us in advance.
Paid delivery orders
Contact us with your order number and the item you'd like to return or exchange. We'll confirm the return address and instructions before you send it back.
For a size exchange, we'll confirm stock availability and the arrangements for sending your replacement.
Unwanted items can be returned by Royal Mail or tracked courier. You are responsible for the return cost unless the law requires otherwise.
Return conditions & refunds
- For standard school uniform, contact us within 14 days of receiving your order, then send it back within 14 days of telling us.
- Items should be unworn, unwashed and in their original condition with tags attached.
- This includes standard stocked school-logo uniform and standard stocked sale items.
Eligible refunds go back to the original payment method, normally within 14 days of us receiving the item or evidence that you have sent it back.
Personalised, faulty or incorrect items
Uniform made specifically for you with a buyer-requested addition, such as initials, cannot normally be returned or exchanged for a change of mind. This does not affect your rights if it is faulty, misdescribed or supplied incorrectly.
Contact us with your order number and photos if an item is faulty or we sent the wrong item. Where we are responsible, we'll arrange an appropriate remedy and cover the applicable return costs. Your statutory rights are unaffected.
