Returns & Exchanges

Because we personally deliver your school uniform, we keep our returns process simple and convenient.
All returned or exchanged items must meet the following criteria:

- Items must be returned within 14 days of receipt.

- Items must be unworn, unwashed, and in their original condition with all original tags attached.

Sizing Issues

Got the wrong size? Send us a quick message via WhatsApp with your order number, current item, and the new size you need.

Once we confirm stock availability, we will bring the new size straight to your door on our next local delivery run and swap it directly.

Refunds & Unwanted Items

If you no longer need an item, returns for refunds can be made within 14 days of receipt.

Because we offer free local delivery, return shipping for unwanted items is the responsibility of the customer. You may choose one of two options:

Send it via Royal Mail or a tracked courier service.

Drop it off by prior arrangement only - please contact us first via WhatsApp to schedule a convenient drop-off time slot.

Eligible refunds will be processed within 14 days of our team receiving and inspecting the item, and automatically credited back to your original payment method.

Exceptions & Special Items

Items featuring school-specific branding, logos, crests, or custom personalization (such as added initials) are bespoke. They are non-refundable unless faulty, though they remain eligible for size exchanges as outlined above.

Schoolwear items purchased on sale or from our clearance section are considered final sale. They are strictly non-refundable and cannot be exchanged.

If items are delivered in error, we will cover the return costs and issue a full refund or replacement.