Shop FAQs

What happens when I process my order?

A member of our team will contact you shortly to confirm stock availability and the order details.

What happens if I place my order and the product is not in stock?

Please note that stock is ordered on demand and not guaranteed.
If you wish to check stock is available before ordering please contact us.

If the product/colour/size is out of stock, a full refund will be issued or we can look to seek an alternative to match the order.

Will I receive a visual proof?

Yes, we always provide a visual and artwork proof prior to production of the order. This will be sent via e-mail and/or WhatsApp.

Will I receive an embroidery proof?

Yes, once our visual and the artwork is approved, we then e-mail a production worksheet for you to carefully check over and approve. Set-up for embroidery normally takes 1-2 business days.

Please note We NEVER print and/or embroider items without first receiving your approval.

When will I receive my order?

Once we receive your approval, the order is put to production queue and dispatched in 5-10 business days. We will also update you on the order status via e-mail and/or WhatsApp.

How is my order shipped?

All orders are shipped via tracked DPD. Full tracking will be sent via e-mail and/or WhatsApp, once the order is released to the carrier.

Further questions?

Please contact us with any further queries or concerns - thank you!

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Please note that stock is ordered on demand and not guaranteed.
If you wish to check stock is available before ordering please contact us on 01200 411577.

ORDER PROCESS

Upon receipt of your order, we will e-mail a copy of our worksheet which will include a visual-mock for you to carefully check over and approve.

Orders are NEVER put to production until our worksheet has been approved in writing via e-mail or Whatsapp.

SHIPPING & DELIVERY

Delivery dates are accurate from date of artwork approval.

Please be aware that delays can arise if items/sizes/colours are unavailable/out of stock, and/or during particular busy periods.

All orders are sent via tracked DPD and are normally delivered the next business day following despatch.

It is important you provide us with a valid delivery address as we do not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods. Any undeliverable packages returned to our offices due to address issues will incur additional shipping charges, paid for by the purchaser.

ARTWORK

In some cases, colours may differ slightly due to the printing process, to which Ribble Apparel will not be accountable for.

We will normally advise if your artwork is not 'print ready' and additional fees may apply for editing or the reproduction of artwork.

Should you wish to proceed with the original artwork (that we deem not 'print ready'), we will not be held responsible for sub-quality prints that are the result of sub-quality artwork files.

Unless otherwise requested, you agree to our use of the printed artwork for purposes of promotion, case studies, blogs and/or social media marketing etc.

COPYRIGHT & TRADEMARKS

When placing an order with Ribble Apparel the customer accepts sole responsibility for the copyright and the reproduction of images.

It is deemed you are the owner / have permission to reproduce artwork files and we accept no liability for infringements of copyright by the customer when artwork is supplied.

We may refuse to produce an order if the images or content are deemed to be offensive or incite hatred.

RETURNS

Any problem with an order should be outlined within 24 hours of receiving the goods - failure to inform us within 24 hours will mean that your order is deemed to have been checked and accepted.

All orders are custom-made so we cannot offer a return or refund unless;

a) the product does not match the order, or
b) the product is faulty

If the product(s) delivered does/do not match your order please contact us outlining the problem and we will arrange the return of the said goods.

If the goods have a problem relating to the quality of the product such as a misprint, then a photograph as well as description of the problem should also be e-mailed.

If the problem relates to a production issue then a reprint/re-run of the goods may be offered to rectify the quality issue.

Every product is custom-made to your specifications, so if the order has already been produced, we retain the right to solely offer a re-print/re-run of the item(s), when seeking to rectify any problem with an order.

We cannot take action on an order until all of the goods are returned to us for inspection.

Following the return of the goods a thorough assessment will take place and we will then deem whether the return is valid or not.

© 2023 Ribble Apparel